Shipping policy

Shipping Policy

Processing & Shipping Times

We process orders within 1-3 business days (excluding weekends and holidays). Once your order is shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates

United States – FREE Standard Shipping

• Estimated Delivery: 5-10 business days
• Expedited shipping options may be available at checkout for an additional fee.

International Shipping

• Shipping costs and estimated delivery times will be calculated at checkout based on your location.
• Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order has shipped, you will receive an email with tracking details. Please allow 24-48 hours for tracking updates to reflect.

Shipping Delays

We are not responsible for shipping delays due to carrier issues, weather conditions, or customs processing. If your package is delayed, please check your tracking number or contact the shipping carrier for updates.

Lost or Stolen Packages

We are not responsible for lost or stolen packages after they have been marked as delivered. If your package is missing, please check with your local post office or neighbors. If necessary, file a claim with the carrier.

Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. If you need to change your address, contact us immediately at team@thefacetub.com. We cannot guarantee address changes once an order is processed.

For any shipping-related inquiries, reach out to us at team@thefacetub.com.